Frequently Asked Questions

Everything you need to know about our premium home essentials.

What materials are used in Kozo Studio products?

We prioritize sustainable, high-grade materials such as organic cotton, FSC-certified wood, and artisan-crafted ceramics to ensure longevity and aesthetic appeal in your home.

How long does shipping take for home decor items?

Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 2-3 weeks depending on your location and the white-glove service requirements.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer international shipping?

Yes, Kozo Studio ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

Are your products covered by a warranty?

All Kozo Studio furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.